Essential Job Functions and Accountabilities

• Communicate with customers, by phone, via e-mail, and in person regarding service visits: planning, scheduling, scope, expected duration, parking, shipment of parts or tools, and expected resources the customer may need to supply’s
• Perform mechanical, electrical, and software routine repairs on customer’s site with no direct supervision on schedule, safely, and while positively representing our client
• Observe, diagnose and repair a broad range of mechanical, electrical or controls-related issues
• Independently diagnose problems, research solutions and leverage a wide array of resources such as product/instrument user manuals, testing with service utilities, contacting a component manufacturer directly, personal professional networks & experience, etc
• Assist project engineers with initial start-up and training of new products and perform end-user re-training as necessary
• Maintain service support database including service history files for customers and our client
• Serve as first point of contact for an emergency product failure in the field – calm the customer, clarify the problem, collect relevant historical perspective, identify root causes and propose solutions
• Take corrective action required to minimize customer downtime
• Be available to travel on short notice to a customer’s site to remedy the problem, when remote support is unable to resolve an issue

Your qualification

• Technical or trade school degree required, university degree in biological sciences preferred
• 2+ years’ experience working with process equipment, especially in pharmaceutical or biopharmaceutical industries
• Familiarity with pumps, valves, instrumentation (flow meters, pressure transmitters, conductivity sensors, pH measurement, UV optical absorbance spectroscopy), fittings, and analytical measurement tools
• General understanding of QA concerns in a cGMP environment and ability to follow internal and customer QA procedures and test protocols
• Fluency in German and English required
• Exceptional troubleshooting skills for mechanical, instrument, PLC
• Strong project management, organizational and time management skills
• Experience in working with an international business is preferred
• Excellent problem-solving, analytical and evaluative skills
• Must be energetic, detail-oriented, and self-motivated
• Must possess strong interpersonal skills, comfort communicating with potentially angry customers, and patience with being watched while working

IMPORTANT: By sending us your CV, credentials, etc. you explicitly consent, that we may record and save these documents and necessary personal data, which accumulate during our recruitment process within the scope of this project. Without temporary saving of your data, we can not consider your application.

We will contact you separately to ask permission to save your data as soon as this project is concluded, or you withdraw from this process.

Have we sparked your interest? Please apply directly!